Especially when she was first diagnosed, Patricia was struggling to understand everything her doctor said. She needed to carry information between specialists, she started using Prime to make sure her info was always with her, and even more importantly, to make sure her family knew the details of her appointments.
Joseph is going in for chemo and everyone in his entire family wants to know how it's going. After an appointment he is too tired to call everyone, so he uses Prime to both collect his health records from that day, and to easily share them with his family.
Mallorie works full time and needs to make sure Charlie is set for the next few years at school. She set her whole family up with Prime and whenever she needs to fill out paperwork for Charlie, she just glances at Prime to check the dates of his immunizations and appointments.
Tony and his brothers and sisters take care of their parents—Prime helps them all stay on the same page with every new medication, lab result, and diagnosis that comes in. Even better: whenever Tony, or one of his siblings, takes their parents to a new appointment they can focus on what the doctor is saying while Prime updates the medical record for them.